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TMFF Cinema Help

GENERAL

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TECHNICAL

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TROUBLESHOOTING

Need more help?

Visit Eventive's help page and click on the "launch live support' link to enter Eventive's live chat support.

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GENERAL

What is TMFF Cinema? What's Eventive?

We've partnered with Eventive, an industry-leading streaming platform for on-demand and livestream content, to host both our annual TMFF Festival, and our year-round TMFF Cinema video on demand platform. You can access it via the TMFF Cinema menu on this website. Eventive is also the place where you'll be purchasing and managing your film rentals.

WhatIsTMFF

Where and how do I watch the films?

You can watch the films from your Apple TV, Roku, Amazon Fire TV or Firestick, Chromecast, Android TV, and Smart TV as well as from your PC, notebook, mobile device or tablet. See the technical requirements in the FAQs below for more information.

WhereDoIWatch

Do I have to watch the films at a specific time?

Films will premiere on TMFF Cinema at a specific time, and available to watch on demand at any time after that. Note that some films may only be available on TMFF Cinema for a limited period of time. For new releases, you may be able to rent before they are available. If you pre-order a film, you may begin watching it as soon as the film is available for viewing.

SpecificTime

Can I watch films from anywhere in the world?

Most of the films are available to watch from anywhere in the world. In a few instances, they may be restricted to a geographic region in accordance with the distributor or filmmakers requests. If this is the case, it will be noted in the film description near the top. If you're using a VPN connection, see Can I watch over a VPN connection for more info.

WhereInTheWorld

How long do I have to watch a film?

When you unlock a film, you will have 5 days to begin watching it. You will see an indication of how much time you have left below the “Watch now” button on the film's page. After you've started watching the film, you will have 48 hours to finish watching it. The film's page will show you exactly how much time is left to finish.

HowLong

Can I rewind a film and start over?

Yes, during your 48-hour watch window you and can pause, rewind, or restart a film.

Rewind
WhereDoIRent

Where do I rent a film?

You can rent films by browsing TMFF Cinema and clicking on the button to unlock it for viewing.

PaymentSecure

Is my payment information secure?

All customer payment info is managed via Eventive and submitted securely to our payment processor, Stripe, using stringent, PCI Level 1 compliant security protocols. Neither TMFF or Eventive store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper-left MENU while logged in to TMFF Cinema Ticket Manager page at Eventive.

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We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy as well as our own TMFF Privacy Policy.

How do I update or remove my payment information?

Please visit your account manage page on Eventive.

PaymentInfo
WhereAreMyFilms

How do I find the films I've rented?

If you've purchased individual ticket(s), you have a couple of options.

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  1. Visit the TMFF Cinema and click on the listing for the film. If you’ve already ordered a ticket with your logged in account, you will have the option to “watch now” from the virtual screening page, or

  2. Check your email Inbox for the order confirmation email and click the “Watch now” button, or

  3. Visit your Content Library to find the films you've rented there. You will need to log in first.

TECHNICAL

Internet connection speed recommendations and bandwidth usage.

Listed below are the internet download speed recommendations for playing TV shows and movies over the Internet.

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  • 0.5 Megabits per second - Minimum required broadband connection speed.

  • 1.5 Megabits per second - Recommended broadband connection speed.

  • 3.0 Megabits per second - Recommended for SD quality.

  • 5.0 Megabits per second - Recommended for HD quality.

 

You can test your connection speed using www.speedtest.net or any other online testing website.

 

Watching movies online uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video. If your internet service provider applies a bandwidth or data cap, please consult with them as required.

BandwidthInfo

What are the Windows or Mac system requirements?

You can watch content on PCs or notebooks running Windows 7+, and Intel-based Macs running macOS 10.12+. Supported browsers include Google Chrome, Safari, Firefox, Microsoft Edge, and Opera.

MacWindowsReq

Can I watch over a VPN connection?

Eventive’s content protection protocol does not allow VPN access. You can watch the films by disabling your VPN and connecting directly.

WatchOverVPN

How do I watch the films on my Apple TV?

Download the “Eventive TV” app from the Apple TV App Store (accessible via your TV). You must have at least a 4th generation Apple TV to access the App Store.

 

When you open the app for the first time you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv, then login if necessary and use the code to connect your account.

 

Next, scroll to the TMFF Cinema channel on the Eventive Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, use another device such as a laptop or mobile phone to unlock it by going to TMFF Cinema via our website.

 

If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen.

 

Please note that livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV.

AppleTV

How do I watch the films on my Roku?

Search for "Eventive TV" in the Roku Channel Store on your Roku. You can also add the Eventive TV app to your Roku via the Roku website by clicking here. Once you have installed the app, open it and follow the instructions to login.

 

Next, scroll to the TMFF Cinema channel on the Eventive Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, use another device such as a laptop or mobile phone to unlock it by going to TMFF Cinema via our website.

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Please note that livestreams are currently not available via the TV app. You can cast them from another device to your TV.

Roku

How do I watch the films on my Amazon Fire TV or Firestick?

Open your Firestick or Fire TV app and navigate to the magnifying glass icon to search. Enter Eventive TV in the search field and select Eventive TV when it appears, next press the down button on your remote to navigate to Apps and Games where you will find the Eventive TV app. You can also add the Eventive TV app to your Amazon Fire TV via the Amazon website by clicking here.

 

Select the app and install it on your device. Once installed you will see a 6 character code you will enter into your account settings at watch.eventive.org/tv. Once you have entered the code your Fire TV will show all of the content you have unlocked.

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Please note that livestreams are currently not available via the TV app. You can cast them from another device to your TV.

FireTV

How do I watch the films on my Chromecast or Smart TV?

If you have a Chromecast device (3rd generation or later), you can cast to it from Chrome on your computer or Android phone. 

 

To Chromecast from your Android mobile device:

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  • Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.

  • Tap the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

 

To Chromecast from computer:

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  • Open the content in the Google Chrome browser.

  • Click the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

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If your SmartTV has a built-in browser:

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  • From your SmartTV's built-in browser, go to watch.eventive.org/tmff

  • Log in with your ID and password to purchase, access, and view all the content as if you were watching it from a computer.

ChromecastSmartTV

Test your device's compatibility.

Visit Eventive's Device Compatibility page and follow the steps to unlock the free test video and test your device for compatibility with the Eventive platform. If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.

TestCompatibility

TROUBLESHOOTING

Why does my video playback stall or not play smoothly?

Eventive use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. See the bandwidth recommendation question for more information. If your internet connection is poor or inconsistent, or if you have several Wi-Fi enabled devices connected simultaneously, you may experience problems during playback. If you’re on Wi-Fi, try moving closer to your router. You may also try connecting directly to your router via an Ethernet cable.

VideoStalls

Why can't I screen mirror from my iPhone or iPad?

While you can watch the films on your iPhone or iPad, due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your iPhone or iPad. Instead, use AirPlay or our dedicated TV app to watch on your TV.

ScreeMirror

I rented a film and now it's telling me to unlock it again.

Please confirm that you are logged in with the same email address or Facebook login you used to rent the film. You can login using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking “unlock now.”  If you still cannot access your content, visit watch.eventive.org/me to verify that you’ve unlocked the program and access it from there.

UnlockAgain

My film won't play. General troubleshooting steps.

  • Eventive’s content protection protocol does not allow VPN access.

 

  • Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or Facebook login) to the preferred account. 

 

  • If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out.

 

  • If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

 

  • If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds.

 

If none of these steps help visit Eventive's help page and click on the "launch live support' link to enter Eventive's live chat support.

WontPlay
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